Friends and Family Test Results

Friends and Family Test Results For Billericay Medical Practice

FFT results January to November 2025

Friends and Family Test Results For Billericay Medical Practice

Comments from Patients

  • The doctor was very thorough.
  • Dr Khan answered all my questions and was very kind to mum and understanding.
  • Thorough investigation and clear diagnosis.
  • Pleasant – separate issue – pleas can you employ more GPs so we can get to see a doctor.
  • Quick and friendly staff.
  • I thought I needed a shingles jab. Phone reception they were very helpful and asked me in, just seen Faye she was so informative – lots of info – Thanks Faye.
  • On time and thorough. Very pleasant and explained very well.
  • Excellent service and treatment provided.
  • Excellent care, explained clearly, very caring (Dr Munoz).
  • Seen reasonably promptly. Physio courteous and thorough.
  • Unfortunately, I struggle with computers, consequently booking an appointment is problematic. Surgery receptionist was very helpful and assisted in my obtaining an appointment with Doctor.
  • 11am appointment, went in at 11:25am but doctor was pleasant, listened and gave good care.
  • I can’t phone and get an appointment! 3 times I’ve tried to do it online on my phone you go through until a photo, you come out, take a photo then go back into your site and I have to start at the beginning again, then 3rd time got to verify, lost it again.
  • There is one receptionist that is particularly rude. She does not let you speak, constantly speaks over you and comes across as aggressive.

 

95.41% of patients would recommend the surgery to friends or family.

 

We have a Hub service where more appointments are available from 18.30 – 20.00 week days and 09.00 – 17.00 on Saturdays at a local clinic.

Please ring the surgery to make an appointment to see a GP, Nurse or Health Care Assistant at one of the Hub locations.

Page last reviewed: 03 December 2025
Page created: 10 July 2024