Friends and Family Test Results

Friends and Family Test Results For Billericay Medical Practice

Friends and Family Test Image

Friends and Family Test Results For Billericay Medical Practice

Comments from Patients

•    Quick to be seen. Friendly and informative doctor. Clean facilities
•    Very satisfactory with sympathy
•    Does what it says on the tin. Works well
•    Saw Mrs Davies. Seen before both times really efficient and effective way. Terrifically easy to talk to.
•    S Davies – thorough investigation
•    Always helpful and kind.
•    Good explanation of issue.
•    Doctor listened, understood, very good with my 2-year-old. Provided all options of care.
•    Excellent service as usual.
•    Repeat visit to have wound dressed. On time and great friendly treatment.
•    New online service is much more effective. I got a much quicker response.
•    Docs are great ‘if’ you can get to see them, the new booking is a joke. People work! Why can’t you book in advance? Its going to cause more trouble for people.
•    I had my B12 injection with Kaye, she is lovely, very bubbly. Clearly enjoys her job.
•    Dr Waite was great. Full checks, very caring
•    We saw Sarah Davies, really friendly and caring.
•    Nurse was friendly, efficient and gave helpful follow up advice.
•    Feel bad for NP taking the role of a doctor. Children need to be seen by a doctor, but she was lovely. Feel bad for people without internet/access to computer to book an appointment.
•    Thorough consultation. Most importantly the doctor (Dr Waite) listened and was understanding and I feel like I have a plan of action. Wait time for 9:30 app seen at 9:50, could be better.
•    Staff helpful but I don’t know what it will be like when the new system gets underway.
•    Got the outcome I needed quickly.
•    Appointment was 12 mins late but quick and easy with a good outcome after.
•    Doctor very helpful and appointment on time. Prescription given to surgery of choice. Don’t like the new booking system online, prefer to speak to someone when urgent for children. Waited for a call back for a while not knowing if we would be seen.
•    9.40 appointment, 15 minutes late. Dr Sarfraz (locum) unable to help, passed back to hospital.

95.56% of patients would recommend the surgery to friends or family.

We have a Hub service where more appointments are available from 18.30 – 20.00 week days and 09.00 – 17.00 on Saturdays at a local clinic. 
Please ring the surgery to make an appointment to see a GP, Nurse or Health Care Assistant at one of the Hub locations.

Page last reviewed: 06 November 2025
Page created: 10 July 2024