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Practice Policies

Confidentiality

All information discussed with the doctors and other practice staff will be treated in the strictest confidence. All of our staff have had training in the handling of confidential information. Our written and computer records are compliant with the Data Protection Act 1998. Clinical information held by the practice is accessible only to practice staff and, under certain circumstances, other members of the primary health care team (eg midwife, health visitors, district nurses). Information will not be disclosed to other parties without the patient's permission, usually in writing.

Freedom of Information             

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.

Details of this scheme are available through the practice manager.

Access to Notes and Computer Records               

You have the right to see any notes in your file written after 1st November 1991. You are also entitled to see any data held on your file of the computer system under the terms of the Data Protection Act. The practice manager will be able to help you with such enquiries but you will need to put your request in writing and arrange an appointment to see him.

Safeguarding

Practice Safeguarding Children and Young People Statement

Billericay Medical Practice has a statutory duty of care towards children (Section 11 Children Act 2004) and young people at risk.  Billericay Medical Practice is committed to a best practice which safeguards children and young people irrespective of their background, and which recognises that a child may be abused regardless of their age, gender, religious beliefs, racial origin or ethnic identity, culture, class, disability or sexual orientation.

Having safeguards in place within our organisation not only protects and promotes the welfare of children and young people at risk, but also enhances the confidence of staff, volunteers, parents/carers and the general public. Protecting children and young people from abuse and neglect, and exploitation, preventing impairment of health and development, and ensuring children grow up in circumstances consistent with the provision of safe and effective care enables them to have optimum life chances and enter adulthood successfully.

Billericay Medical Practice are committed to safeguarding children, young people at risk and have a responsibility to ensure that their practice staff know what to do if they encounter child or adult abuse or have concerns that they may be at risk of harm.

The practice is committed to working within agreed policies and procedures and in partnership with other agencies to ensure that the risks of harm to a child or young person are minimised.  This work may include direct and indirect contact with children, (access to patient’s details, communication via e-mail, text message/phone).

We aim to ensuring that Billericay Medical Practice is a child-safe practice.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager and s/he will set all the necessary wheels in motion. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

See our complaints procedure

Violence Statement

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.



 
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