Telephone 01277 658071 and ask to be put through to reception.
The receptionist will ask you whether the appointment is urgent or
routine and may also try to help you to decide this.
No matter which doctor you are registered with, in this practice you are
entitled to see any doctor. We ask that you try to stay with the same
doctor for the same problem as much as possible but we understand that
this can be difficult due to doctors working part time, going on leave
etc.
Routine appointments may be booked in advance and you can choose
which doctor you wish to see, subject to availability
Morning surgery starts at 8.30am and afternoon surgery at 4.00pm.
It is recommended that you book a routine appointment if:
- You have a problem which will need explanation or discussion
- You need to discuss or change your regular medication
- You need to discuss hospital appointments, blood tests or X-rays
Urgent appointments can be booked for the same day, but you will not
be able to choose which doctor you see; the appointment will usually be
with whichever doctor is on duty for emergencies on that day.
During emergency appointments, please do not:
- Ask to discuss more than one problem (unless you think they
could be related)
- Ask for repeat prescriptions
- Ask us to have a quick look at another family member; please ask
for two consecutive appointments if this is required.
The receptionists have a message book where queries of various kinds
can be written down for the doctor to look at. The doctor can then
either write down an answer to the query or call the patient back as
appropriate.
|
arriving late for an appointment |
|
The Partners have recently reviewed the position on patients who
arrive late for their appointment and have implemented the following
procedure.
Any patient who arrives late for their appointment may at the discretion
of the clinician be asked to wait until a break becomes available in
their clinic before the patient is seen.
Any patient who arrives after the clinic has finished will be asked to
make another appointment.
Patients who regularly turn up late will, at the partners' discretion,
be written to and where necessary appropriate action taken.
Thank you for your co-operation.
|
